How can Apache Unomi be used for AI and machine learning?

Apache Unomi serves as the real-time customer data backbone for AI agents, chatbots, recommendation engines, and predictive models. It provides unified profiles, segments, and event data via REST API with built-in consent management to ensure AI only processes data customers have explicitly consented to share.

How does Apache Unomi work for web personalization?

Apache Unomi integrates with CMS platforms to track visitors, build profiles, define real-time segments, and deliver personalized content. A lightweight JavaScript tracker sends events, while the context servlet returns matching personalization rules for the current visitor.

Can Apache Unomi be used as a mobile analytics backend?

Yes. Native mobile apps send events to the Unomi REST API to track user journeys, build profiles, and compute segments. This enables personalized mobile experiences based on real-time behavioral data.

How does Apache Unomi handle centralized profile management?

Unomi aggregates customer data from CRM, support, commerce, and other systems into unified profiles. It resolves multiple identities across touchpoints and provides a single customer view via REST API.

Use Cases | Apache Unomi™

AI & Machine Learning

Customer memory for AI agents & copilots

In an AI-first world, models are only as good as the data they can access and update safely. Use Apache Unomi 3 as privacy-first customer memory: agents retrieve context, store observations, summarize profiles, and operate segments — with consent built in. Unomi is not an LLM; it is the CDP data layer beside one.

Retrieve profiles, events, segments, and scores for context-aware responses
Store preferences and conversation-derived facts as events / profile properties
Summarize history into profile briefs (live or via scheduled tasks)
Operate the CDP — propose segments, scores, and rules via API
Built-in consent management gates what agents may access

Read: Unomi 3 for AI agents

Web Personalization

Personalization service for a Web CMS

Track every visitor across your CMS-managed sites. Use profile data to personalize content elements in real time — showing different banners, offers, or articles based on who the visitor is.

Track page views, clicks, logins, and custom events via AJAX calls
Build user-facing privacy management UIs
Manage profiles, segments, goals, and rules from admin interfaces

Web personalization flow with CMS and Apache Unomi

Mobile Analytics

Analytics service for mobile apps

Use Unomi as the backend for native mobile applications. Authenticate users, then send events for button taps, GPS proximity, beacon interactions, and other app actions.

REST API works from any mobile SDK or language
Track GPS, beacons, and in-app events
Expose privacy controls to app users

Mobile app and beacons sending events to Apache Unomi

Centralized Profiles

Centralized profile management

Aggregate customer data from CRMs, issue trackers, forums, CMS, and any other system into one unified profile. Anonymous profiles merge automatically when a shared identifier (like an email) is detected.

Merge anonymous and identified profiles automatically
Build connectors to CRM, support, and commerce systems
Open standards-compliant — community-driven connectors

Multi-tenancy · Unomi 3.1

SaaS and multi-customer CDP deployments

Unomi 3.1’s platform-wide multi-tenancy refactor lets one cluster host many isolated customer spaces — with public and private API keys, tenant-scoped profiles/events/segments/rules/schemas, and usage / retention APIs for control planes.

Public API keys for trackers and agent tools
Private keys for tenant admin APIs
Elasticsearch or OpenSearch persistence

Read: Multi-tenancy in Unomi 3 · Auth overview

Multi-tenant Unomi cluster isolating customer data

Ready to try it?

Get Apache Unomi running in minutes with Docker, then explore the REST API.

Quick Start See Real-World Integrations